Do you know what a messenger bot is or what it can do for your business?
Back in 2016, Mark Zuckerberg announced the launch of Facebook’s Messenger Platform — a new service that enables businesses of all sizes to have a custom bot in Messenger.
In the days following the announcement, the tech and marketing space lost its mind. Thousands of articles were penned about the news, each one speculating on what an open Messenger platform could mean for businesses’ customer service teams.
Why all the ardor? For starters, Facebook Messenger already has about 1.3 billion monthly active users worldwide. Not registrants. Not people who got forced to download it when Facebook spun it out of the standard Facebook app. We’re talking about active users who have adopted Messenger as a primary communication channel.
What Is a Bot?
“Bot” is a generalized term used to describe any software that automates a task. Chatbots, which we can now build into Facebook Messenger, automate conversation.
Engage Your Audience
Instantly engage your audience on messaging apps or on your site 24/7.
We build smart and personalized chatbots.
Globally engage your audience with our multilingual and multiplatform tools.
Collect and analyze data
Capture key information and personalize conversations.
We analyze and optimize conversation streams in real time with our Analytics tools.
Export the collected information to your own CRM or e-mailing tools.
Increase your sales
Guide your prospects in a personalized buying process.
Automatically adapt the conversation according to the collected information.
Re-engage your customers and prospects with segmented notifications.
Increase sales, reduce costs,
and automate support on Facebook
Increase Sales, Get up to 80% open rates and 10X CTR compared to email with a bot drip campaign and broadcasts
Qualify Leads Engage with prospects 24/7. Automate sales or connect warm leads to a sales rep in a live chat.
Automate FAQs Increase customer satisfaction and reduce support costs.
Don’t open a communication channel with your prospective and existing customers if you can’t support it, so we help you by doing the following.
1. Promote Your Chatbot
2. Monitor any questions your bot can’t answer
3. Keep tabs on the overall customer experience you’re creating with it.
There’s a benefit to being an early adopter in this space, and as a new open platform, Facebook Messenger needs thoughtful and strategic planning and that’s where we come in.